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Case Management: Identifying, Monitoring and Managing Target Populations
Healthcare Intelligence Network, Sep 2010, Minutes: 60
Targeting case management at conditions and populations that will have the greatest impact on closing gaps in care, while avoiding unnecessary and avoidable resource utilization is the critical element of a successful case management program.
In addition to its clinical case managers, CareOregon has been building its case management program capacity over the last five years to include non-clinical staff members to fill the role of health guides for its Medicare and Medicaid members. Members in need of case management are stratified into this multi-disciplinary team through an overlapping identification methodology.
During Case Management: Identifying, Monitoring and Managing Target Populations, a 60-minute webinar now available as a CD-ROM (for computer play), via On Demand Web access or as a training DVD, Rebecca Ramsay, BSN, MPH, senior manager of care support and clinical programs at CareOregon, shared the strategies that CareOregon is using to segment patients into different buckets based on patient complexity to ensure that case management resources are allocated effectively.
You will get details on:
- Identifying those at-risk of high utilization and complex cases through multiple methods;
- Understanding the population being served to determine the case management approach, interventions and staff resources to use;
- Recruiting, hiring and educating case managers for effective outcomes;
- Engaging case management patients through motivational interviewing techniques;
- Encouraging patient self-management in the case management process; and
- Monitoring and managing the case manager and the patient.
You can listen to this program right in your office and enjoy significant savings – no travel time or hassle; no hotel expenses. It’s so convenient! Invite your staff members to gather around a conference table to listen to the CD, DVD or the On Demand version.
Who Will Benefit From This Conference?
CEOs, medical directors, disease management directors, managers and coordinators, case management executives, case managers, health plan executives, care management nurses, physician executives and business development and strategic planning directors.
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