Retail Applications and BPO Services Forecast in Ireland to 2014

Datamonitor, September 2010, Pages: 40

Ovum's Retail Applications and BPO Services Forecast in Ireland to 2014 provides a comprehensive view of revenue opportunities in the Irish retail sector for retail applications and BPO services across all key retail channels. The databook includes revenue estimates for 2008 and forecasts for 2009 to 2014.

Overview
Catalyst
Summary
Introduction
Reasons to purchase
Definitions
Retail applications and BPO services in the Irish Retail Sector
Overview
BPO Services in the Irish Retail Sector
Revenue by service
Revenue by channel
CRM BPO services, revenue by channel
Financial accounting BPO services, revenue by channel
Human resources BPO services, revenue by channel
Procurement BPO services, revenue by channel
Vertical specific BPO services, revenue by channel
Retail Applications in the Irish Retail Sector
Revenue by application type
Revenue by channel
ERP financials applications, revenue by channel
Human capital management applications, revenue by channel
Mobile applications, revenue by channel
Business intelligence tools, revenue by channel
Supply chain execution, revenue by channel
Forecasting methodology
Further reading
Disclaimer
List of Figures
Retail Applications and BPO Services Forecast in Ireland to 2014 DBTC1530/ Published 09/
© Ovum. This databook is a licensed product and is not to be photocopied Page
LIST OF FIGURES
Figure 1: Retail applications and BPO services in the Irish retail sector, total revenue ($m), 2008-
14
Figure 2: Retail applications and BPO services in the Irish retail sector, revenue split ($m), 2008-
14
Figure 3: BPO services in the Irish retail sector, revenue by service ($m), 2008-14
Figure 4: BPO services in the Irish retail sector, revenue by channel ($m), 2008 and 2014
Figure 5: CRM BPO services in the Irish retail sector, revenue by channel ($m), 2008 and 2014
Figure 6: Financial accounting BPO services in the Irish retail sector, revenue by channel ($m),
2008 and 2014
Figure 7: Human resources BPO services in the Irish retail sector, revenue by channel ($m),
and 2014
Figure 8: Procurement BPO services in the Irish retail sector, revenue by channel ($m), 2008 and
2014
Figure 9: Vertical specific BPO services in the Irish retail sector, revenue by channel ($m),
and 2014
Figure 10: Retail applications in the Irish retail sector, revenue by application type ($m),
and 2014
Figure 11: Retail applications in the Irish retail sector, revenue by channel ($m), 2008 and 2014
Figure 12: ERP financials applications in the Irish retail sector, revenue by channel ($m),
and 2014
Figure 13: Human capital management applications in the Irish retail sector, revenue by channel
($m), 2008 and 2014
Figure 14: Mobile applications in the Irish retail sector, revenue by channel ($m), 2008 and 2014
Figure 15: Business intelligence tools in the Irish retail sector, revenue by channel ($m),
and 2014
Figure 16: Supply chain execution applications in the Irish retail sector, revenue by channel
($m), 2008 and 2014
List of Tables
Retail Applications and BPO Services Forecast in Ireland to 2014 DBTC1530/ Published 09/
© Ovum. This databook is a licensed product and is not to be photocopied Page
LIST OF TABLES
Table 1: BPO services definitions
Table 2: Retail application definitions
Table 3: Retail applications and BPO services in the Irish retail sector, revenue ($m), 2008-14
Table 4: Retail applications and BPO services in the Irish retail sector, revenue split ($m), 2008-
14
Table 5: BPO services in the Irish retail sector, revenue by service ($m), 2008-14
Table 6: BPO services in the Irish retail sector, revenue by channel ($m), 2008-14
Table 7: CRM BPO services in the Irish retail sector, revenue by channel ($m), 2008-14
Table 8: Financial accounting BPO services in the Irish retail sector, revenue by channel ($m),
2008-14
Table 9: Human resources BPO services in the Irish retail sector, revenue by channel ($m), 2008-
14
Table 10: Procurement BPO services in the Irish retail sector, revenue by channel ($m), 2008-14
Table 11: Vertical specific BPO services in the Irish retail sector, revenue by channel ($m), 2008-
14
Table 12: Retail applications in the Irish retail sector, revenue by application type ($m), 2008-14
Table 13: Retail applications in the Irish retail sector, revenue by channel ($m), 2008-14
Table 14: ERP financials applications in the Irish retail sector, revenue by channel ($m), 2008-14
Table 15: Human capital management applications in the Irish retail sector, revenue by channel
($m), 2008-14
Table 16: Mobile applications in the Irish retail sector, revenue by channel ($m), 2008-14
Table 17: Business intelligence tools in the Irish retail sector, revenue by channel ($m), 2008-14
Table 18: Supply chain execution applications in the Irish retail sector, revenue by channel ($m),
2008 and 2014

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