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Consumer Attitudes to Billing, Payment & Smart Metering in the Australian Residential Electricity & Gas Market
Datamonitor, Sep 2010, Pages: 5
This slidepack summarizes results from a survey of 1,000 consumers in Australia in June 2010. It focuses on issues relating to billing, payment and smart metering and indicates consumer preferences and experiences in these three areas.
Scope of the report:
- Survey of Australian households, examining preferences for billing and payment and reaction to smart meters and time of use tariffs
- Breakdown of responses by state, age group and spend to illustrate variations across consumer segments
40% of consumers would prefer to receive bills via email versus paper, and over 60% of consumers interested in bill smoothing, especially larger users
Highlights:
Consumers are increasingly moving to direct debit and online payment, with variations by age group
Of the respondents with a smart meter, 13% strongly agreed and 60% agreed to saving money as a result of having the smart meter, while 6% strongly disagreed
Reasons to buy:
- Track changes in consumer preferences for billing and metering
- Assess positive and negative effects of smart metering and time of use tariffs
- Identify opportunities for improving customer acquisition and retention and reducing cost to serve
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