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ALM and ITIL: spanning the divide with IT operations
Ovum, Sep 2010, Pages: 23
Runtime has long been the neglected half of the application lifecycle, a phase when development organizations typically hand off responsibilities to IT operations (ITO). With both sides torn by entrenched cultural divides, problem resolution inevitably degenerates to finger-pointing and, ultimately, added costs. Because “dev-ops” collaborations are rare, it reinforces the notion that IT is incapable of delivering quality products that bring value to the business when the business needs them.
Both sides have developed their own process disciplines. Numerous software development lifecycle (SDLC) methodologies have emerged. However, with growing acceptance of the ITIL framework (especially in regions such as Western Europe and across larger organizations), IT service management (ITSM) professionals have seized the initiative in asserting process discipline to improve IT-to-business integration, ITO efficiency, and the quality of IT service delivery.
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