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Telecoms Software Professional Services: Worldwide Forecast 2010–2014
Analysys Mason Group, Oct 2010, Pages: 44
The effect of the economic downturn was muted in the healthy, growing telecoms software professional services (TSPS) market. TSPS have provided opex reduction benefits to CSPs that have helped them to navigate the recession. However, cost cutting will generate additional cash for investment into transformation projects and the deployment of new technologies and services. This will fuel spending among communications service providers (CSPs) in the next three years in developed and developing markets.
Analysys Mason forecasts that the strongest growth will occur in the hosted managed services sub-segment, which will grow at an 8.3% CAGR over the forecast period. Systems integration and outsourced operations will not be far behind, both with CAGRs of 8.2%. Product-related services and design consulting will achieve similar CAGRs, at 6.3% and 6.6%, respectively, because vendors tend to provide technology consulting with the deployment of their products. Design consulting will grow at a higher rate because of CSPs' deployments of new technologies, such as LTE. Business consulting and custom development will have the lowest growth rates, at 3.8% and 2.8%, respectively.
In the short term, TSPS spending will be driven by transformation initiatives in developed markets and by outsourced operations in emerging markets. In the long term, new technologies, services and business models will drive TSPS spending in developed markets, while transformation projects become increasingly common in emerging markets.
Scepticism about vendor neutrality has traditionally inhibited spending with vendors in the TSPS market. However, vendors are moving towards a more multivendor position, and are increasing price pressure and marginalising strategic services, such as business and design consulting, in an effort to gain Tier 1 CSP customers and position themselves as long-term managed service partners to CSPs.
Telecoms software professional services: worldwide forecast 2010–2014 answers your key questions:
- What are the key market drivers and inhibitors in the TSPS market?
- What are the regional dynamics that may influence the market?
- What new technologies and services are influencing the market?
- How is CSP customer demand and behaviour influencing this market?
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