The global outsourcing market is worth in excess of $600 billion annually. This report combines primary research on customer satisfaction with assessments of market activity to present a multi-faceted view of the outsourcing industry today.
Scope of this research
- Results of the world's largest primary research project on customer satisfaction with outsourced service provision.
- Analysis of activity by region, industry and service type in the global outsourcing market.
Research and analysis highlights
This report finds a high level of satisfaction among outsourced services users. The providers that received the highest rankings in the 2010 Black Book of Outsourcing survey tend to be smaller companies in the wider context of the global outsourcing market. Defense and the public sector are shown to be the largest client segments.
Key reasons to purchase this research
- Which outsourced service providers provide the highest levels of customer satisfaction?
- Which factors do clients consider most important when assessing satisfaction with outsourced service delivery?
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