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Computer Services Market Report 2010
Description:
The UK computer services market was worth £25.21bn in 2009, representing a fall of 4.2% from its 2008 value. Following a period of steady growth, the sharp reduction in industry value reflects the effects of the UK recession, with many major clients having slashed their information technology (IT) budgets in response. However, the outlook for computer services is largely positive, despite concerns about the impact of the new Government’s plan to reduce public spending budgets.
The market for computer services is relatively broad and encompasses IT consulting, implementation, operations management and support services. Key client sectors include private industry (particularly banking), insurance, communications, retail business, and central and local government, which account for more than half of the computer services market. A small number of large international players dominate the market, commanding major outsourcing contracts in the public and private sectors. These are complemented by a much greater number of small and medium-sized enterprises (SMEs).
The computer services industry continues to be one of the more dynamic UK market sectors, although the global recession has effected a downturn in the 2008 and 2009 market value. Traditionally, outsourcing contracts are sustained during slow economic periods as client companies strive to cut costs and improve cash-flow. However, negative effects have been exaggerated by the extent of the recession, creating a long time-lag for new contracts to be agreed and take effect. A major client sector, the finance industry, was severely affected. Across a variety of industries, plans to replace legacy systems have been postponed and clients have opted for more cost-effective solutions. The Government is also making significant cuts to public sector project budgets, which will affect the computer services market.
Computer services firms have been quick to respond to changing customer needs, increasing technological alternatives such as cloud computing. Offshore outsourcing has increased, a valuable cost saving option. More offshore suppliers have also invested specifically in the UK market, and now compete head-on with the established computer services firms they also work for.
The heyday of ‘super-large’ sized deals appears to be ending, with more clients (particularly government), opting for smaller piece-meal contracts with multi-sourcing in order to make projects more manageable from the client-side. The market is also moving away from using outsourcing purely for lower level processes, such as computer maintenance and basic system running, and towards strategic uses in marketing and business operations.
The market for computer services is relatively broad and encompasses IT consulting, implementation, operations management and support services. Key client sectors include private industry (particularly banking), insurance, communications, retail business, and central and local government, which account for more than half of the computer services market. A small number of large international players dominate the market, commanding major outsourcing contracts in the public and private sectors. These are complemented by a much greater number of small and medium-sized enterprises (SMEs).
The computer services industry continues to be one of the more dynamic UK market sectors, although the global recession has effected a downturn in the 2008 and 2009 market value. Traditionally, outsourcing contracts are sustained during slow economic periods as client companies strive to cut costs and improve cash-flow. However, negative effects have been exaggerated by the extent of the recession, creating a long time-lag for new contracts to be agreed and take effect. A major client sector, the finance industry, was severely affected. Across a variety of industries, plans to replace legacy systems have been postponed and clients have opted for more cost-effective solutions. The Government is also making significant cuts to public sector project budgets, which will affect the computer services market.
Computer services firms have been quick to respond to changing customer needs, increasing technological alternatives such as cloud computing. Offshore outsourcing has increased, a valuable cost saving option. More offshore suppliers have also invested specifically in the UK market, and now compete head-on with the established computer services firms they also work for.
The heyday of ‘super-large’ sized deals appears to be ending, with more clients (particularly government), opting for smaller piece-meal contracts with multi-sourcing in order to make projects more manageable from the client-side. The market is also moving away from using outsourcing purely for lower level processes, such as computer maintenance and basic system running, and towards strategic uses in marketing and business operations.
Contents:
Foreword
Executive Summary
Market Definition
REPORT COVERAGE
MARKET SECTORS
Consulting Services
Implementation
Operations Management
Support Services
MARKET TRENDS
Outsourcing - a Strategic Management Practice
Contract Downsizing
Acquisitions Continue
Recession
ECONOMIC TRENDS
Gross Domestic Product
Inflation
Unemployment
Population
Household Disposable Income
MARKET POSITION
The UK
Overseas
Market Size
THE TOTAL MARKET
Industry Background
RECENT HISTORY
NUMBER OF COMPANIES
EMPLOYMENT
REGIONAL VARIATIONS IN THE MARKETPLACE
HOW ROBUST IS THE MARKET?
LEGISLATION
The Transfer of Undertakings (Protection of Employment) Regulations
EU Directive on Services in the Internal Market
Provision of Services Regulations
Information Technology Infrastructure Library
Accredit UK
supply2.gov.uk
KEY TRADE ASSOCIATIONS
BCS
Intellect
National Computing Centre
National Outsourcing Association
Socitm Ltd
OTHER ORGANISATIONS
Competitor Analysis
THE MARKETPLACE
MARKET LEADERS
Accenture (UK) Ltd
Atos Origin IT Services UK Ltd
BT Group PLC
Capgemini UK PLC
The Capita Group PLC
Computer Sciences UK Ltd
Fujitsu Services Holdings PLC
Hewlett-Packard Ltd
IBM United Kingdom Ltd
Logica PLC
Siemens IT Solutions and Services Ltd
Steria Ltd and Steria Services Ltd
OTHER COMPANIES
ACS Business Process Solutions Ltd
Anite PLC
Computacenter PLC
T-Systems Ltd
Oracle Corporation UK Ltd
RM PLC
Specialist Computer Centres PLC (SCC)
Unisys Ltd
OUTSIDE SUPPLIERS
MARKETING ACTIVITY
EXHIBITIONS
Strengths, Weaknesses, Opportunities and Threats
STRENGTHS
WEAKNESSES
OPPORTUNITIES
THREATS
Buying Behaviour
INTRODUCTION
CUSTOMER PROFILE
Government
Financial Services
The Retail Industry
Communications
Current Issues
SMALL AND MEDIUM-SIZED VENDORS
OFFSHORING
THE ENVIRONMENT
KEY DEALS IN/
The Global Market
MARKET SIZE
MAJOR GLOBAL PLAYERS
OUTSOURCING TO INDIA
Forecasts
INTRODUCTION
Economic Forecasts
FORECASTS-
MARKET GROWTH
FUTURE TRENDS
New Technologies
Out of Recession
Public Sector Outsourcing Threats
Company Profiles
INTRODUCTION
DEFINITIONS
Turnover (Sales)
Pre-Tax Profit
Profit Margin
Average Remuneration
Sales per Employee
FURTHER INFORMATION
ACCENTURE (UK) LTD
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
ATOS ORIGIN IT SERVICES UK LTD
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
BT GROUP PLC
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
CAPGEMINI UK PLC
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
THE CAPITA GROUP PLC
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
COMPUTER SCIENCES UK LTD
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
FUJITSU SERVICES HOLDINGS PLC
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
HEWLETT-PACKARD LTD
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
IBM UNITED KINGDOM LTD
Previous Name(s) and Date(s) of
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
LOGICA PLC
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
SIEMENS IT SOLUTIONS AND SERVICES LIMITED
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
STERIA LTD
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
Further Sources
Associations
General Sources
Government Publications
Other Sources
Executive Summary
Market Definition
REPORT COVERAGE
MARKET SECTORS
Consulting Services
Implementation
Operations Management
Support Services
MARKET TRENDS
Outsourcing - a Strategic Management Practice
Contract Downsizing
Acquisitions Continue
Recession
ECONOMIC TRENDS
Gross Domestic Product
Inflation
Unemployment
Population
Household Disposable Income
MARKET POSITION
The UK
Overseas
Market Size
THE TOTAL MARKET
Industry Background
RECENT HISTORY
NUMBER OF COMPANIES
EMPLOYMENT
REGIONAL VARIATIONS IN THE MARKETPLACE
HOW ROBUST IS THE MARKET?
LEGISLATION
The Transfer of Undertakings (Protection of Employment) Regulations
EU Directive on Services in the Internal Market
Provision of Services Regulations
Information Technology Infrastructure Library
Accredit UK
supply2.gov.uk
KEY TRADE ASSOCIATIONS
BCS
Intellect
National Computing Centre
National Outsourcing Association
Socitm Ltd
OTHER ORGANISATIONS
Competitor Analysis
THE MARKETPLACE
MARKET LEADERS
Accenture (UK) Ltd
Atos Origin IT Services UK Ltd
BT Group PLC
Capgemini UK PLC
The Capita Group PLC
Computer Sciences UK Ltd
Fujitsu Services Holdings PLC
Hewlett-Packard Ltd
IBM United Kingdom Ltd
Logica PLC
Siemens IT Solutions and Services Ltd
Steria Ltd and Steria Services Ltd
OTHER COMPANIES
ACS Business Process Solutions Ltd
Anite PLC
Computacenter PLC
T-Systems Ltd
Oracle Corporation UK Ltd
RM PLC
Specialist Computer Centres PLC (SCC)
Unisys Ltd
OUTSIDE SUPPLIERS
MARKETING ACTIVITY
EXHIBITIONS
Strengths, Weaknesses, Opportunities and Threats
STRENGTHS
WEAKNESSES
OPPORTUNITIES
THREATS
Buying Behaviour
INTRODUCTION
CUSTOMER PROFILE
Government
Financial Services
The Retail Industry
Communications
Current Issues
SMALL AND MEDIUM-SIZED VENDORS
OFFSHORING
THE ENVIRONMENT
KEY DEALS IN/
The Global Market
MARKET SIZE
MAJOR GLOBAL PLAYERS
OUTSOURCING TO INDIA
Forecasts
INTRODUCTION
Economic Forecasts
FORECASTS-
MARKET GROWTH
FUTURE TRENDS
New Technologies
Out of Recession
Public Sector Outsourcing Threats
Company Profiles
INTRODUCTION
DEFINITIONS
Turnover (Sales)
Pre-Tax Profit
Profit Margin
Average Remuneration
Sales per Employee
FURTHER INFORMATION
ACCENTURE (UK) LTD
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
ATOS ORIGIN IT SERVICES UK LTD
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
BT GROUP PLC
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
CAPGEMINI UK PLC
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
THE CAPITA GROUP PLC
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
COMPUTER SCIENCES UK LTD
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
FUJITSU SERVICES HOLDINGS PLC
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
HEWLETT-PACKARD LTD
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
IBM UNITED KINGDOM LTD
Previous Name(s) and Date(s) of
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
LOGICA PLC
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
SIEMENS IT SOLUTIONS AND SERVICES LIMITED
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
STERIA LTD
Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Product Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios
Further Sources
Associations
General Sources
Government Publications
Other Sources
Companies Mentioned
- Accenture (UK) Ltd
- Atos Origin IT Services UK Ltd
- BT Group PLC
- Capgemini UK PLC
- The Capita Group PLC
- Computer Sciences UK Ltd
- Fujitsu Services Holdings PLC
- Hewlett-Packard Ltd
- IBM United Kingdom Ltd
- Logica PLC
- Siemens IT Solutions and Services Ltd
- Steria Ltd and Steria Services Ltd
- ACS Business Process Solutions Ltd
- Anite PLC
- Computacenter PLC
- T-Systems Ltd
- Oracle Corporation UK Ltd
- Atos Origin IT Services UK Ltd
- BT Group PLC
- Capgemini UK PLC
- The Capita Group PLC
- Computer Sciences UK Ltd
- Fujitsu Services Holdings PLC
- Hewlett-Packard Ltd
- IBM United Kingdom Ltd
- Logica PLC
- Siemens IT Solutions and Services Ltd
- Steria Ltd and Steria Services Ltd
- ACS Business Process Solutions Ltd
- Anite PLC
- Computacenter PLC
- T-Systems Ltd
- Oracle Corporation UK Ltd
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