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Ensure Service Delivery with Systems Management
Info-Tech Research Group, Oct 2010
Dump the bottom-up approach to systems management, and manage services for success.
Your Challenge
- Systems management plays a critical role in service delivery, but many enterprises either don’t do it or take a bottom-up technical approach.
- Failing to take a service approach to systems management leaves IT exposed to service delivery failures and potential finger pointing when the technical staff try to isolate an issue.
- This solution set will help you assess your current systems management environment, business needs, and create a plan to move to service-centric systems management.
Our Advice
Critical Insight
- A solid systems management strategy can deliver on service availability, performance and capacity business needs if approached from the top down rather than as a technologist's tool.
- Service-focused systems management tools can take the burden off IT and move it to business stakeholders, empowering them to manage delivery without crossing swords with the technologists.
Impact and Result
- Improve service delivery by sharpening your systems management strategy.
- Save money by taking a top-down service delivery approach to systems management tools and only buy those you need.
- Identify capacity needs at the right time to meet business needs, and avoid over-investing in capacity.
Get to Action
1. Ensure service delivery with systems management.
Obtain reliable systems operation and performance.
- Storyboard: Ensure Service Delivery with Systems Management
2. Assess systems management needs.
Close gaps in service reliability and performance.
- Systems Management Strategy Assessment Tool
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