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Assessment of Asia Pacific Contact Center Market CY 2009 Product Image

Assessment of Asia Pacific Contact Center Market CY 2009

  • Published: September 2010
  • Region: Asia
  • 62 Pages
  • Frost & Sullivan

This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It contains market sizing and forecasting in terms of number of contact centers, number of agents as well as number of agent positions at an overall Asia Pacific level, as well as by region. Key market trends and market drivers and restraints are also discussed for each region. Trends are examined in terms of contact center model, verticals as well as by country serviced. Labour trends in terms of salary are also listed.

Research Overview

This Frost & Sullivan research service titled Assessment of Asia Pacific Contact Center Market CY 2009 provides market size in terms of number of contact centers, agents, and agent positions. Market trends, forecasts, drivers and restraints are also covered.

Market Overview

Asia Pacific Contact Center Market Witnesses Growth despite Global Economic Downturn

Asia Pacific has been a high-growth region for the contact center industry. Due to the adverse effects of the economic crisis, seats grew only by 8.5 percent in 2009. The mature markets in the READ MORE >

1. Executive Summary

2. Major Definitions & Methodology

3. Assessment of Asia Pacific Contact Center Markets

4. Assessment of Australia & New Zealand Contact Center Markets

5. Assessment of Greater China Contact Center Markets

6. Assessment of India Contact Center Market

7. Assessment of Japan Contact Center Market

8. Assessment of South Korea Contact Center Market

9. Assessment of ASEAN Contact Center Markets

10. About Frost & Sullivan

List of Figures

Contact Center Market: Salary Trends (Asia Pacific), 2009
Contact Center Market: Salary Trends (ANZ), 2009
Contact Center Market: Salary Trends (Greater China), 2009
Contact Center Market: Salary Trends (India), 2009
Contact Center Market: Salary Trends (Japan), 2009
Contact Center Market: Salary Trends (South Korea), 2009
Contact Center Market: Salary Trends (ASEAN), 2009

List of Charts
Contact Center Market: Market Engineering Measurements (Asia Pacific), 2009
Contact Center Market: Contact Center Model Definition (Asia Pacific), 2009
Contact Center Market: Research Methodology (Asia Pacific), 2009
Contact Center Market: Market Engineering Measurements (Asia Pacific), 2009
Contact Center Market: Contact Center Forecasts (Asia Pacific), 2008-2016
Contact Center Market: Seat Distribution by Contact Center Model (Asia Pacific), 2009
Contact Center Market: Contact Center Seat Forecasts (Asia Pacific), 2008-2016
Contact Center Market: Contact Center Agent Forecasts (Asia Pacific), 2008-2016
Contact Center Market: Seat Distribution by Contact Center Model (Asia Pacific), 2009, 2013 and 2016
Contact Center Market: Seat Distribution by Vertical (Asia Pacific), 2009, 2013 and 2016
Contact Center Market: Seat Distribution by Country Serviced (Asia Pacific), 2009, 2013 and 2016
Contact Center Market: Market Engineering Measurements (ANZ), 2009
Contact Center Market: Contact Center Forecasts (ANZ), 2008-2016
Contact Center Market: Seat Distribution by Contact Center Model (ANZ), 2009
Contact Center Market: Contact Center Seat Forecasts (ANZ), 2008-20016
Contact Center Market: Contact Center Agent Forecasts (ANZ), 2008-2016
Contact Center Market: Seat Distribution by Contact Center Model (ANZ), 2009, 2013 and 2016
Contact Center Market: Seat Distribution by Vertical (ANZ), 2009, 2013 and 2016
Contact Center Market: Seat Distribution by Country Serviced (ANZ), 2009, 2013 and 2016
Contact Center Market: Market Engineering Measurements (Greater China), 2009
Contact Center Market: Contact Center Forecasts (Greater China), 2008-2016
Contact Center Market: Seat Distribution by Contact Center Model (Greater China), 2009
Contact Center Market: Contact Center Seat Forecasts (Greater China), 2008-2016
Contact Center Market: Contact Center Agent Forecasts (Greater China), 2008-2016
Contact Center Market: Seat Distribution by Contact Center Model (Greater China), 2009, 2013 and 2016
Contact Center Market: Seat Distribution by Vertical (Greater China), 2009, 2013 and 2016
Contact Center Market: Seat Distribution by Country Serviced (Greater China), 2009, 2013 and 2016
Contact Center Market: Market Engineering Measurements (India), 2009
Contact Center Market: Contact Center Forecasts (India), 2008-2016
Contact Center Market: Seat Distribution by Contact Center Model (India), 2009
Contact Center Market: Contact Center Seat Forecasts (India), 2008-2016
Contact Center Market: Contact Center Agent Forecasts (India), 2008-2016
Contact Center Market: Seat Distribution by Contact Center Model (India), 2009, 2013 and 2016
Contact Center Market: Seat Distribution by Vertical (India), 2009, 2013 and 2016
Contact Center Market: Seat Distribution by Country Serviced (India), 2009, 2013 and 2016
Contact Center Market: Market Engineering Measurements (Japan), 2009
Contact Center Market: Contact Center Forecasts (Japan), 2008-2016
Contact Center Market: Seat Distribution by Contact Center Model (Japan), 2009
Contact Center Market: Contact Center Seat Forecasts (Japan), 2008-2016
Contact Center Market: Contact Center Agent Forecasts (Japan), 2008-2016
Contact Center Market: Seat Distribution by Contact Center Model (Japan), 2009, 2013 and 2016
Contact Center Market: Seat Distribution by Vertical (Japan), 2009, 2013 and 2016
Contact Center Market: Seat Distribution by Country Serviced (Japan), 2009, 2013 and 2016
Contact Center Market: Market Engineering Measurements (South Korea), 2009
Contact Center Market: Contact Center Forecasts (South Korea), 2008-2016
Contact Center Market: Seat Distribution by Contact Center Model (South Korea), 2009
Contact Center Market: Contact Center Seat Forecasts (South Korea), 2008-2016
Contact Center Market: Contact Center Agent Forecasts (South Korea), 2008-2016
Contact Center Market: Seat Distribution by Contact Center Model (South Korea), 2009, 2013 and 2016
Contact Center Market: Seat Distribution by Vertical (South Korea), 2009, 2013 and 2016
Contact Center Market: Seat Distribution by Country Serviced (South Korea), 2009, 2013 and 2016
Contact Center Market: Market Engineering Measurements (ASEAN), 2009
Contact Center Market: Contact Center Forecasts (ASEAN), 2008-2016
Contact Center Market: Seat Distribution by Contact Center Model (ASEAN), 2009
Contact Center Market: Contact Center Seat Forecasts (ASEAN), 2008-2016
Contact Center Market: Contact Center Agent Forecasts (ASEAN), 2008-2016
Contact Center Market: Seat Distribution by Contact Center Model (ASEAN), 2009, 2013 and 2016
Contact Center Market: Seat Distribution by Vertical (ASEAN), 2009, 2013 and 2016
Contact Center Market: Seat Distribution by Country Serviced (ASEAN), 2009, 2013 and 2016

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