The latest research found that use of custom applications exceeds use of packaged applications in today's companies. Clearly, these applications are essential to today's businesses. However, they also drive unique costs and risks.
EMA research has uncovered key differences between the way custom and packaged applications are managed—and should be managed. This paper draws on EMA survey data to identify the challenges these often complex applications bring to the table, and outlines ways the challenges can be mitigated.
It explores the following questions:
- What kinds of applications are most common and why? - How do support practices differ between custom and packaged applications? - What kinds of tools can help reduce the costs and risks associated with developing and supporting custom applications? - What are some specific examples of such toolsets, and how can they help?
The paper also includes extensive product profiles from 15 leading vendors in the application management space. These profiles illustrate the capabilities each vendor and product brings to the application management marketplace, and how these capabilities can make IT organizations more efficient in developing, maintaining, and managing custom applications. The profiles are also posted in EMA's online 'End-to-End Application Management Solution Guide.
Product samples
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