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Meeting the Challenges of Smart Grid Charging and Billing
Innovation Observatory Ltd, Nov 2010
Utility companies today rely on legacy systems that were designed to handle simple tariffing schemes and batch processing of usage data based on quarterly or monthly billing cycles. These systems were not expected to accommodate complex charging paradigms based on hourly or half-hourly interval data produced by smart meters, nor to handle new challenges such as consumer energy microgeneration.
To cater for these envisaged smart grid service innovations, utilities will need new systems functionality in order to process high volumes of smart meter data in near real time, handle a wide variety of usage-, time- and event-based tariffs, and enable flexible new service creation, discounting and promotions.
Traditional utility systems vendors, such as the market leaders Oracle and SAP, are making ready their smart grid solutions, but there is also an opportunity for vendors from the telecoms sector, which already has sophisticated charging models, to address the smart grid sector. These vendors have proven credentials in processing real-time transactions at scale, and can demonstrate the applicability of their products to smart metering scenarios. The emergence of these vendors as credible suppliers to the smart grid sector will bring about a change in the supply-side dynamics of the utility billing and customer care systems segment.
Meeting the Challenges of Smart Grid Charging and Billing assesses how utility billing and customer care systems will need to evolve to cater for the new pricing models and services that smart meters enable. It includes: A review of the charging and billing system requirements implied by new smart grid pricing models and services. An assessment of how utilities will need to evolve their charging and billing capabilities and of their strategic options for upgrading their systems. Forecasts for investment by utilities in upgrading their billing and customer care functionality. Comparison of charging and billing system vendors, their market positioning, and their technologies. Profiles of billing systems vendors, including Convergys, Hansen Technologies, Intec, Junifer Systems, LogNet Systems, MetraTech, Nokia Siemens Networks, Oracle, SAP, Smart Grid Billing, SunTec, Telcordia, and Utilibill.
Written by Catherine Viola, and edited by Danny Dicks, this 80-page Innovation Observatory report provides insights into utilities’ strategic choices for upgrading their charging and billing systems to make the most of their smart metering deployments.
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