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Claims Management in UK General Insurance 2010
Datamonitor, Oct 2010, Pages: 51
Introduction
This report provides a comprehensive analysis of claims costs in the UK general insurance market covering motor, property and liability insurance. The report also provides a detailed discussion on key claims management issues in the UK. It reviews historical claims costs and estimates the future size of the claims bill up to 2014, as well as discussing the drivers behind these forecasts.
Features and benefits
Make informed decisions based on the most recent claims statistics and detailed analysis.
Bechmark your claims handling efficiency against the top 20 most efficient motor, liability and property claims handers.
Plan for the future by observing The outlook for future claims costs and how this will affect your margins.
Get to grips with the latest personal injury trends in the motor and employers' liability insurance markets.
Highlights
Personal injury claims for road traffic incidents increased by 15% in 2009/10 and so putting further pressure on claims inflation as these cases tend to increase claims costs.
esure, NFU Mutual and RBS are the most claims efficient of the large UK motor insurers.
The UK property insurers with the lowest claims handling ratio were mostly smaller players in the market; out of the top 10 most efficient insurers, there were only two major property players (Allianz and esure).
Your key questions answered
What is level of claims inflation and average claims costs across the motor and property insurance markets?
What are other insurers doing in terms of claims handling efficiency?
What are the main factors affecting claims costs and trends?
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