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2011 Trends to Watch: Utilities Technology
Ovum, Oct 2010, Pages: 21
Introduction
The pace of change in the utilities industry, while slow in comparison with some other industries, is increasing rapidly. Pressure is coming from all sides in the shape of environmental concerns, aging infrastructure, market liberalization, scarcity of resources, increasing fuel costs, a rapidly aging workforce, and increasing payment defaults caused by the economic downturn.
Features and benefits
- Gain insight into the business trends that Ovum believes will characterize the utilities sector in 2011.- Understand the technology enablers that will help utilities achieve their operational objectives.
Highlights
As these business processes change, so does the technology that supports them. Smart grid and smart meter investments are cornerstones of the technology solutions to many of the above problems. However, the investment in technology required by utilities does not end there.New billing engines and customer relationship management systems are needed, while business intelligence and analytics can help a utility across the entire value chain to save costs and help drive business growth, and knowledge management systems can help a utility battle against the problems of an aging workforce.
Your key questions answered
- What will utilities need to do in order to remain competitive in 2011 and beyond?- What major issues are on the agenda for utility CIOs in 2011?
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