Welcome - Register - Login - Help/FAQ - 0 items

Search
Enter keywords, a title or
a report id number below.

Advanced


	Select a currency for use throughout the site

Viewing report

Order by Fax
Ask a Question
Printer Friendly
PDF Brochure

Enterprisewide
Hard Copy
Electronic (PDF)

Live Chat Live Help Software for Website

2011 Trends to Watch: Business Process Outsourcing

Ovum, Oct 2010, Pages: 9


	Description



		Table of Contents


		Enquire before Buying


		Send to a Friend

Introduction

While outsourcing back-office processes was once seen as a radical, aggressive move based almost completely on Indian labor arbitrage, the market has become more complex and nuanced. The competitive landscape has changed dramatically, and the capabilities of vendors has improved drastically.

Features and benefits

- Gives visibility into BPO contract renewal opportunities in 2011.- Analyzes changes to the BPO vendor landscape and buyer behavior.

Highlights

BPO growth will continue to outstrip IT services in 2011.BPO opportunities will increase from expiring contracts.Customers will demand that vendors take on more risk.

Your key questions answered

- How great is the opportunity for growth in the BPO market next year?- Where and how large are the contract renewal opportunites in BPO?

For enquiries please call us on:

+353-1-415-1241 (GMT Office Hours)

1-800-526-8630 (US/Canada Toll Free)

1-917-300-0470 (EST Office Hours)