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How to Prevent, Reduce and Resolve Employee Complaints: Best Practices for Human Resource Executives
ExecSense, Nov 2010, Minutes: 60
In How to Prevent, Reduce and Resolve Employee Complaints, ExecSense examines the most up-to-date techniques used by leading human resource executives to effectively deal with employee complaints. Take the 60 minutes to view this webinar (on your computer, mobile phone, iPod, iPad, Kindle or printed out) to update how you handle employee complaints by implementing these “best-of-breed” conflict resolution strategies that will help you handle such sensitive situations more quickly and quietly.
Upon ordering, ExecSense will email you a link to download the webinar files for viewing on your computer, mobile phone, iPod, iPad, Kindle or printed out. The downloaded files will include the PowerPoint presentation, audio narration and jpeg images of the slides (for watching on your mobile media device). Take advantage of your next commute, flight, business trip, lunch, or free hour in your schedule to view this webinar.
The webinar is led by an expert on handling employee complaints, Ricardo Granderson (Principal, The Granderson Group), and focuses on:
- Everything you need to know in 60 minutes about the most up-to-date best practices to more effectively manage employee complaints in the upcoming year and ensure employee satisfaction after the complaint is filed
- Easy-to-implement tips and techniques for human resource executives to prevent, reduce and resolve employee complaints, including tips for actively seeking feedback from your employees, investigating employee complaints, offering multiple options for employees to file complaints (e.g. supervisor, HR department, anonymous complaint line, online forum), how to document employee complaints, having productive conversations with complaining employees, and more
- The biggest mistakes that human resource executives most commonly make that can leave complaining employees dissatisfied and conflict management best practices specifically for human resource executives
- Case studies of other human resource executives who have successfully updated their process for handling employee complaints, the different it has made for their company, and their best tips and techniques for getting it to work at your company
Praise for ExecSense Webinars:
“Well organized, well articulated, and easy to follow. The ExecSense webinar I attended was the best virtual learning experience I've had in quite some time.” – Brian K. Moore, HR Communications, Humana
“Dynamic, up-to-date resource...” – Tina Ferguson, CEO of Rapid Success Partners
“ExecSense webinars are convenient and on-point…an intelligent discussion on a very relevant subject.” – Meghan Wulff, Focus Management Group
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