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Latin America Contact Center Outsourcing Services Market 2010 Product Image

Latin America Contact Center Outsourcing Services Market 2010

  • ID: 1442657
  • November 2010
  • Region: America, Latin America
  • 122 Pages
  • Frost & Sullivan

This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore excluding those offshore operations in house. In this study, revenues have been defined as the revenues received by outsourcing companies for the provision of customer-agent interaction services in all the countries under operation including Argentina, Brazil, Caribbean & Central America, Chile, Colombia, Mexico and Peru.

This Frost & Sullivan research service titled Latin America Contact Center Outsourcing Services Market 2010 examines the trends in the Latin American outsourcing services industry and forecasts market demand. The study provides extensive coverage of services delivered in each of the local markets as well as those provided from these countries to those overseas.

Market Overview

Quest for Greater Efficiency and Lower Costs Fuels Outsourcing in Latin America

Notwithstanding the bleak economic scenario READ MORE >

1. Executive Summary

1.1 Market Overview

1.2 Market Overview

1,3 Market Engineering Measurements

1.4 Market Trends

1.5 Industry Challenges

1.6 Market Drivers

1.7 Market Restraints

2. Market Analysis and Forecasts

2.1 Current Market Scenario

2.2 Market Forecasts

2.3 Pricing Models

2.4 Regional Analysis

3. Outsourcing Services

3.1 Trends in Services

3.2 Types of Services

4, Offshore Outsourcing

4.1 Trends in Offshoring

4.2 Latin America Offshore Market

4.3 Economic Factors of Main Offshore Locations

4.4 Offshore Market 2009 -Main Highlights

5. Competitive Environment

5.1 Competitive Structure

5.2 Market Share Analysis

5.3 Top 15 Company Profiles

6. Growth Strategies

List of Figures

Contact Center Outsourcing Services Market: Impact of Top Industry Challenges (Latin America), 2010-2015
Contact Center Outsourcing Services Market: Market Drivers Ranked in Order of Impact (Latin America), 2010-2015
Contact Center Outsourcing Services Market: Market Restraints Ranked in Order of Impact (Latin America), 2010-2015
Contact Center Outsourcing Services Market: Revenues Forecast (Latin America), 2009-2015
Contact CenterOutsourcing Services Market: Domestic Revenues Forecasts (Latin America), 2009-2015
Contact Center Outsourcing Services Market: Average Wage per Month by Sub-region for a Contact Center Agent (Latin America), 2009
Contact Center Outsourcing Services Market: Market Status per Sub-region and Countries (Latin America), 2009
Contact Center Outsourcing Services Market: Forecast of Number of Outsourced Positions (Latin America), 2009-2015
Contact Center Outsourcing Services Market: Percent of Revenues by Service Type (Latin America), 2009-2015
Contact Center Outsourcing Services Market: Revenues by Service Type (Latin America), 2009-2015
Contact Center Outsourcing Services Market: Offshore Service Revenues (Latin America), 2009-2015
Contact Center Outsourcing Services Market: Economic Factors of Main Offshore Locations (Latin America), 2009
Contact Center Outsourcing Services Market: Competitive Structure (Latin America), 2009
Contact Center Outsourcing Services Market: Percent of Revenues by Tier of Competition (Latin America), 2009
Contact Center Outsourcing Services Market: Competitor Description of ACS, a Xerox Company (Latin America), 2009
Contact Center Outsourcing Services Market: Competitor Description of AlgarTecnología(Latin America), 2009
Contact Center Outsourcing Services Market: Competitor Description of Allus(Latin America), 2009
Contact Center Outsourcing Services Market: Competitor Description of Atento(Latin America), 2009
Contact Center Outsourcing Services Market: Competitor Description of Contax(Latin America), 2009
Contact Center Outsourcing Services Market: Competitor Description of Dedic(Latin America), 2009
Contact Center Outsourcing Services Market: Competitor Description of NCO Group (Latin America), 2009
Contact Center Outsourcing Services Market: Competitor Description of Sitel(Latin America), 2009
Contact Center Outsourcing Services Market: Competitor Description of Stream Global Services (Latin America), 2009
Contact Center Outsourcing Services Market: Competitor Description of Sykes Enterprises (Latin America), 2009
Contact Center Outsourcing Services Market: Competitor Description of Teleperformance(Latin America), 2009
Contact Center Outsourcing Services Market: Competitor Description of TeleTech (Latin America), 2009
Contact Center Outsourcing Services Market: Competitor Description of Telvista(Latin America), 2009
Contact Center Outsourcing Services Market: Competitor Description of TIVIT (Latin America), 2009
Contact Center Outsourcing Services Market: Competitor Description of TMKT (Latin America), 2009

List of Charts

Contact CenterOutsourcing Services Market: Market Engineering Measurements (Latin America), 2009
Contact Center Outsourcing Services Market: Revenue Forecasts (Latin America), 2009-2015
Contact Center Outsourcing Services Market: Percent of Revenues by Origin (Latin America), 2009-2015
Contact Center Outsourcing Services Market: Domestic Revenues Forecast (Latin America), 2009-2015
Contact Center Outsourcing Services Market: Percent of Revenues by Provider Type (Latin America), 2009
Contact Center Outsourcing Services Market: Percent of Revenues by Major Industry Vertical (Latin America), 2009
Contact Center Outsourcing Services Market: Percent of Revenues by Sub-region (Latin America), 2009
Contact Center Outsourcing Services Market: Percent of Revenues by Sub-region (Latin America without Brazil), 2009
Contact Center Outsourcing Services Market: Percent of Revenues by Origin by Sub-region (Latin America), 2009
Contact Center Outsourcing Services Market: Percent of Activities by Contact Medium Type (Latin America), 2009
Contact Center Outsourcing Services Market: Revenues by Automated vs. Live Agent (Latin America), 2009
Contact Center Outsourcing Services Market: Percent of Revenues by Services Provided (Latin America), 2009
Contact Center Outsourcing Services Market: Offshore Revenues Forecasts (Latin America), 2009-2015
Contact Center Outsourcing Services Market: Percent of Offshore Revenues by Origin (Latin America), 2009-2015
Contact Center Outsourcing Services Market: Percent of Offshore Revenues by Region (Latin America), 2009
Contact Center Outsourcing Services Market: Percent of Offshore Revenues by Origin by Country (Latin America), 2009
Contact Center Outsourcing Services Market: Company Market Share by Revenues (Latin America), 2009
Contact Center Outsourcing Services Market: Company Market Share by Revenues (Latin America without Brazil), 2009

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