Cloud Business Solutions, Social Media, and Platform Systems of Engagement: Market Shares, Strategy, and Forecasts, Worldwide, 2013 to 2018
- Language: English
- 673 Pages
- Published: May 2013
- Region: Global
Service management must become the core competence for IT organizations that are moving in any way to leverage Cloud-based computing and associated third party services. Organizations must become adept at the processes that make up service lifecycle management – from strategy, through design, transition and operations, to continual service improvement. This research indicates that Information Technology Infrastructure Library (ITIL) v3 practices offer appropriate management guidelines for managing Cloud services. This Strategic Perspective outlines the key areas of ITIL process investment that IT organizations should focus when transitioning to the Cloud.