2010-2011 US SMB State of the Cloud - Market Overview

AMI Partners, October 2010

Multiple factors are giving Cloud adoption stronger momentum among SMBs. Key among these is the growing ubiquity of broadband, mobility and smart devices which have collectively raised the level of data & application access, collaboration and interest in cloud services.

This report provides an overview of the growing impact of Cloud Services on the SMB market from the following perspectives:

- Cloud mindset and economic influence
- Cloud-enabling platforms infrastructure and devices
- SaaS, Unified Communications (UC) and Remote Managed IT Services (RMITS)
- Current and planned adoption and deployment of cloud solutions
- Cloud usage behavior, decision making and purchase channels

Introduction & Background

U.S. SMB Cloud Services Overview: Introduction & Background

SMB Executive Highlights – State of the Cloud

Executive Summary: Six Key SMB Cloud Drivers for 2011

Executive Summary: SMB Cloud Driver #1

Executive Summary: SMB Cloud Driver #2

Executive Summary: SMB Cloud Driver #3

Executive Summary: SMB Cloud Driver #4

Executive Summary: Cloud Driver #5 (SB)

Executive Summary: Cloud Driver #5 (MB)

Executive Summary: SMB Cloud Driver #6

Firmographics, Business Performance and Expectations

U.S. SMB Concern About Impact of Current Economic Climate on Business

U.S. SMB Expectations About Upcoming Business Conditions in the Next 3-6 Months

U.S. SMB Firmographics / Business Background

U.S. SMB Workforce Demographics

U.S. SMB Revenues

U.S. SMB ICT (Information and Communications Technology) Solutions – Current & usage Plans

U.S. SMB IT/Telecom Service and Support Management

U.S. SB Computer Usage By Type – Current and Planned

U.S. MB Computer Usage By Type – Current and Planned

U.S. SMB Windows 7 Operating System Usage

U.S. SMB Server vs. Peer-to-Peer LAN

Cloud Enabling Platforms, Devices and Infrastructure – Usage and Plans Mobility

U.S. SMB Smartphone Overview

U.S. SMB Wireless Internet/Modem Cards Overview

Broadband

U.S. SMB Internet Access Overview

ICT Solutions

U.S. SMB Networking, Communications, and Software Solutions Usage – Current and Planned

U.S. SMB Average Spending on ICT Products and Solutions

U.S. SMB Website Overview

U.S. SMB E-Commerce Overview

U.S SMB Cloud Services – Adoption and Opportunity Assessment

SaaS/Applications Assessment

U.S. SMB Productivity/Communications Suites Overview

U.S. SMB Productivity/Communications Suite Brands

U.S. SMB Email Domain

U.S. SMB Email Domain by Employee Size

U.S. SMB Email Domain by Vertical Industry

U.S. SMB On-Premise Email Usage

U.S. SMB Hosted Email Overview

U.S. SMB Hosted Email – By Employee Size

U.S. SMB Hosted Email – By Vertical Industry

U.S. SMB Interest in Procuring Hosted Applications or SaaS

U.S. SMB Interest in Procuring Hosted Applications or SaaS By Employee Size

U.S. SMB Interest in Procuring Hosted Applications or SaaS By Vertical Industry

U.S. SMB Hosted/Online Business Management Applications Penetration

U.S. SMB Hosted/Online Business Management Applications Penetration by Employee Size

U.S. SMB Hosted/Online Business Management Applications Penetration by Vertical Industry

U.S. SMB Level of Interest in Acquiring Hosted/Online Business Management Applications

U.S. SMB Level of Interest in Acquiring Hosted/Online Business Management Applications By Employee Size

U.S. SMB Level of Interest in Acquiring Hosted/Online Business Management Applications By Vertical Industry

U.S. SMB Hosted/Online Business Management Applications: Types of Usage & Spending

Infrastructure/Communications Assessment

U.S. SMB Hosted ICT Solutions Penetration & Interest

U.S. SMB Hosted ICT Solutions Penetration & Interest by Employee Size

U.S. SMB Hosted ICT Solutions Penetration & Interest by Vertical Industry

U.S. SMB Instant Messaging and/or PC-to-PC Chat Application Usage

U.S. SMB Preferences for Hosted Servers and Hosted Storage: Public vs. Private

U.S. SMB Preferences for Hosted Servers and Hosted Storage: Public vs. Private by Employee Size

U.S. SMB Preferences for Hosted Servers and Hosted Storage: Public vs. Private by Vertical Industry

U.S. SMB Interest in Subscribing to Integrated Online Productivity Suite

U.S. SMB Interest in Subscribing to Integrated Online Productivity Suite by Employee Size

U.S. SMB Interest in Subscribing to Integrated Online Productivity Suite by Vertical Industry

Remote Managed IT Services (RMITS)

U.S. SMB Usefulness of Remote Managed IT Services

U.S. SMB Usefulness of Remote Managed IT Services by Employee Size

U.S. SMB Usefulness of Remote Managed IT Services by Vertical Industry

Channels

U.S. SMB Purchase Channel Preferences for SaaS/Integrated Online Services

U.S. SMB Purchase Channel Preferences for Remote Managed IT Services

Appendix

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