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2010 Germany Small Business Semi-Annual Overview

AMI Partners, October 2010

Broad set of GTM services that help our clients succeed in the global SMB marketplace. We annually track SMBs in 30+ countries that drive over 85% of WW SMB ICT spends. AMI has tracked the evolution of the cloud over the last decade, including its various forms.

We’re seeing a confluence of multiple factors that are giving cloud adoption stronger momentum. Key among these is the growing ubiquity of broadband and Smartphones which has raised the level of collaboration and real-time communications.

Concurrently, the global economic crisis has been a catalyst in raising awareness and preference for cloud services among cash-strapped SMBs. The cloud promises to reshape the ICT industry and traditional routes to market, including positioning communications services providers as a potential one-stop shop for all ICT.

This report addresses the above mentioned issues.

Introduction & Executive Summary
Germany SB Study Introduction
Germany SB Executive Summary – Key Takeaways – 1-3

Overall Various IT Themes Will Continue Shaping SMB Markets Globally
AMI: Extensive Global Footprint
Interest in Cloud Based Services Among SMBs Worldwide
Cloud Services at Critical Mass Among SMBs

Firmographics
Germany SB Business Firmographics
Germany SB Branches and Growth Plans
Germany SB Workforce
Germany SB Annual Revenues

Germany SB Revenues from Large Enterprises

Economic Impact on SBs
Germany SB Perceptions & Reactions to the Downturn
Germany SB Concern About Impact of the Economy by Employee Size and Vertical
Germany SB Business Sentiment

ICT Products Usage

Germany SB Overview of Market Sizing and PC Penetration by Employee Size and Vertical Industries
Germany SB AMI’s Three Waves of Adoption – 1
Three Waves of Adoption – 2

Germany SB IT Adoption Process
Germany SB Key Technology Penetration by Employee Size
Germany SB Key Technology Penetration by Vertical Industry

Germany SB Software Penetratio
Germany SB IT/Telecom Service and Support Management

ICT Spending & TAM
Germany SB ICT Addressable Opportunity: 2010 Global SMB ICT Spending
Germany SB Total Market IT/ Telecommunications Spending
Germany SB Total Market ICT Spending Breakout by Employee Size
Germany SB ICT Market Opportunity: 2010 Spending – Heat Map of Forecasted 3-Yr CAGRs

Media Usage, Purchase Behavior and Decision Making
Germany SB – Strategic IT Issues
Germany SB – Decision Making Factors
Germany SB – Sources of Information

Routes to Market
Germany SB 2010 Share of Total ICT Spend by Routes to Market
Germany SB 2010 ICT Category Spending by Channel

Germany SB 2010 Channel Flow Through by ICT Category

Appendix

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