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E-Commerce Platform Review: A Detailed Comparison of 11 Internet Payment Processing Solution Providers
Javelin Strategy & Research, Nov 2010, Pages: 45
E-commerce transactions comprise a growing share of the overall retail market, creating a drive for merchants and payments processors alike to expand their platforms for card-not-present (CNP) payments acceptance and processing. While most e-commerce processors and platforms facilitate traditional methods of payment, today’s offerings differ greatly in international processing focus, fraud and security features, recurring billing capabilities, reporting and other back-end processing functionalities. This report reviews 11 leading e-commerce platform providers — some of which offer multiple platforms for e-commerce transactions — identifying each platform’s key product features and examining each provider’s value proposition, market positioning and differentiation.
Primary Questions
- Who are the leading e-commerce payment processors, and how do their platform offerings differ?
- What is the scope of each company’s domestic and international card-not-present processing capabilities?
- What payment management features does each platform offer to merchants?
- What back-end features (e.g., fraud prevention and security, authorization, chargeback processing) does each e-commerce company offer to merchants?
Methodology
This report provides a comparison of the e-commerce platform solutions offered by 11 vendor organizations. Javelin collected the data using a combination of a detailed vendor questionnaire and in-depth interviews conducted with senior vendor representatives qualified to address both product and strategy relative to the e-commerce market. For instances in which senior vendor representatives were unavailable to provide complete product information, data was obtained through secondary research, company profiles and other reference materials (conferences, news releases, etc.) on the provider’s positioning and technology.
The report also incorporates quantitative data from a Javelin survey using a random-sample panel of 4,998 consumers collected in September 2010 with an overall margin of sampling error of ±1.39 percentage points at the 95% confidence level. In 2010, the U.S. population was estimated to comprise 306 million people, including 232 million adults, 168 million online adults, and 88 million online households
Note: Many of the vendors reviewed in the context of this report offer multiple platforms for e-commerce transaction acceptance and processing. To minimize the complexity of some of the graphical exhibits included in the report, the platform with the greatest number of corresponding features in any category is the platform for the particular vendor that is illustrated. Details about other platforms are included in the body of the report.
Audience:
Treasury personnel and payment specialists for online retailers or multichannel retail organizations with an online presence; merchant acquirers, e-commerce platform providers, payment gateway service providers and other payment technology vendors; payment networks; enterprise payments, online banking, product development and product marketing groups within financial institutions.
Authors: Beth Robertson, CCM, Director of Payments Research
Aleia Van Dyke, Research Associate
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