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Toward Services Consolidation - ATM Management Outsourcing
Ovum, Oct 2010, Pages: 42
Introduction
ATM management outsourcing is a growing area that is now being considered by many banking executives, particularly those strugging to get capital for their investments but who still have to tackle aging technology assets, those interested in quick expansion in emerging markets, or those who have difficulty in managing recently quickly expanded larger networks.
Features and benefits
- The idea of not owning the equipment but renting it together with associated services is a pain-reliever for many.- Alternative approaches to manage costs, assess their legacy infrastructure, and consider customer engagement models.
Highlights
Implementation of ATM management sourcing is a major change project with strategic implications and multiple stakeholders and one that requires experience with the management of external suppliers with varying capabilities.
Your key questions answered
- Assess all of the potential benefits and the associated direct and indirect risks.- Any external engagement needs to align with the bank’s strategic goals and direction.- Define the types and maturity of services being delivered through the ATMs now and in the future.- With outsourcing being a major change program, engage at a pace and speed that fit.
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