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Denmark: Efficient e-Government for Smarter Public Service Delivery Product Image

Denmark: Efficient e-Government for Smarter Public Service Delivery

  • Published: November 2010
  • Region: Denmark
  • 250 pages
  • OECD Publishing

This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas.

  - Foreword
  - Assessment and Proposals for Action
  - Avant-propos
  - Introduction
  - The Impact of E-Government on the Public Sector Modernisation and Efficiency Efforts
  - The Governance Framework for E-Government Implementation
  - Towards a more User-centric Approach to Public Service Delivery
  - Realising the Benefits of E-Government
  - Annex A. Experiences from other OECD members
  - Annex B. Reaping the Benefits of Cloud Computing, Web 2.0 and Open Data: OECD Country Experiences
  - Annex C. Survey results
  - Annex D. Methodology
  - Annex E. Glossary
  - Bibliography

This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas, including the impact of e-government on public sector modernisation and efficiency efforts, the impact of e-government organisational structure and arrangements on e-government development and administration, the need to address issues related to user take-up and the assessment of benefits realisation of e-government projects. As these are not unique to Denmark, but are commonly shared by a number of OECD countries, the study provides useful tools to support e-government policy making in all OECD countries.   

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