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IBM's Integrated Service Management Heralds the Changing Role of IT Organizations in a Global Economy
Enterprise Management Associates, Nov 2010, Pages: 3
It is descriptive rather than an opinion to say that no other company in the world has as many resources to support this cultural, political and technological transition in IT as does IBM. In September of 2010, IBM Software made a commendable effort to present the many faces of its Integrated Service Management (ISM) resources with a clear focus on cloud and what it called 'the Smarter Data Center.'
This impact analysis provides an editorial perspective on what IBM's ISM directions say about ITís changing role and IBM's service management capabilities to support that change.
Targeting architecture, cloud strategy, and IBM's exemplary 'Smart Data Center' are three useful indicators of how IBM's broader ISM strategy is evolving in support of the changing role for IT organizations toward becoming a more dynamic broker of business-aligned services.
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