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Develop a Business Process Management (BPM) Strategy
Info-Tech Research Group, Jan 2011
BPM: much more than automation.
Your Challenge
- The business is screaming for Business Process Management (BPM), saying that they need more process automation and integration, and they expect IT to provide solutions. However, many of the manual processes are bulky and wouldn't automate well.
- Neither the business nor IT has a good definition of BPM, but it definitely seems expensive. A full-blown BPM solution would be overkill for the small to mid-sized enterprise (SME).
Our Advice
Critical Insight
- Many organizations can benefit from BPM, but choosing the right level of implementation is key: tools exist at all investment levels, from simple e-forms applications to full-blown suites.
- While many organizations focus on BPM as a way to improve organizational efficiency, BPM primarily benefits organizational effectiveness. Instead of envisioning a low-cost, automated workforce, think of BPM as a tool to help you improve the quality, consistency, and flexibility of your product or service.
- Automation may get the most attention, but it actually has the least impact on organizational success. The most critical part of the BPM process comes at the end: instituting appropriate change management and monitoring policies has a significant impact on success.
Impact and Result
- Every organization must proceed through five stages, in sequence, to achieve BPM value: Identify, Document, Refine, Automate, and Control. Each stage is described in detail to provide a game plan for your implementation.
- Info-Tech recommends short-cut implementations for smaller organizations looking for a cheaper alternative (e.g. Visio manually plugged into forms automation instead of a full-scale BPM solution). The short-cuts do not allow you to skip stages; however, they’re cheaper and less scalable. Choose the right path using the BPM Maturity Roadmap Tool.
- Make the business case using the BPM Benefits and Costs Analysis Tool. Reduce benefits and costs to dollar numbers to calculate concrete ROI.
Get to Action
- 1. Understand the benefits of BPM and best practices for an implementation.
Implement the BPM tool mix that will enable the enterprise.
Storyboard: Develop a Business Process Management (BPM) Strategy
- Business Process Management: More than Automation
2. Determine the costs and benefits of a BPM implementation.
Decide whether to proceed with an implementation and which path to take.
- BPM Benefits and Costs Analysis Tool
3. Evaluate the desirability of organizational processes for a BPM implementation.
Prioritize processes for the BPM project.
- BPM Opportunity Assessment Tool
4. Decide what level of BPM maturity to pursue.
Pursue the optimal roadmap for BPM adoption.
- BPM Maturity Roadmap Tool
*This is a bundle report package containing multiple components
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