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Citrix - GoTo Assist
Ovum, Oct 2010, Pages: 12
Introduction
Due to the increasingly geographically dispersed nature of organizations and the rise in the number of remote workers, enterprises are faced with the challenge of providing cost-efficient IT support services without compromising on support quality.
Features and benefits
- Simplicity and ease of use are the two biggest drivers for adoption. Integration with existing enterprise systems such as CRM systems and helpdesks.- Two product variants: GoToAssist Express (targeted at the SMB market) and GoToAssist Corporate (targeted at larger businesses with call centers).
Highlights
GoToAssist is a web-based, remote-support technology that allows support professionals to resolve an end user’s technical issues via shared screen, mouse and keyboard control, as well as offering other web-based tools.Ease of use is a dominant theme with Citrix Online’s solutions, including GoToAssist. The solution is delivered via an 'all-you-can-eat', subscription-based, software-as-a-service (SaaS) model.
Your key questions answered
- Offers an economically viable solution for individual support staff, software consultants, and small-scale IT support organizations.- GoToAssist Corporate should be considered by organizations with larger IT support teams. This is from a cost, capability and collaboration perspective- The price-to-value ratio offered by GoToAssist makes it a viable solution for most SMBs and larger organizations looking to save on people costs.
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