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HCL End-User Workplace Services
Ovum, Sep 2010, Pages: 14
Introduction
Managing workplace technology has evolved from simple desktop provision and maintenance to a much more complex procedure that can involve multiple devices and platforms, which need access to the same personal settings and data.
Features and benefits
- An assessment of the business technology context, the service's features, enterprise deployment considerations and the vendor's product strategy- Identifies the strengths and weaknesses of the solution and offers ovum's opinion on its suitability for different enterprise deployment scenarios
Highlights
HCL has signed a number of major deals in recent years that have shown its capability of operating major outsourcing engagements.
Your key questions answered
- What is the scope of HCL's service offering and the perception in the marketplace?- How does HCL deliver its offering to customers?- What is HCL's typical implementation and what are the engagement terms
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