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HCL End-User Workplace Services Product Image

HCL End-User Workplace Services

  • Published: September 2010
  • 14 pages
  • Ovum

Introduction

Managing workplace technology has evolved from simple desktop provision and maintenance to a much more complex procedure that can involve multiple devices and platforms, which need access to the same personal settings and data.

Features and benefits

- An assessment of the business technology context, the service's features, enterprise deployment considerations and the vendor's product strategy- Identifies the strengths and weaknesses of the solution and offers ovum's opinion on its suitability for different enterprise deployment scenarios

Highlights

HCL has signed a number of major deals in recent years that have shown its capability of operating major outsourcing engagements.

Your key questions answered

- What is the scope of HCL's service offering and the perception in the marketplace?- How does HCL deliver its offering to customers?- What is HCL's typical implementation and what are the engagement terms

SUMMARY
Catalyst
Ovum view
Key findings
MARKET PRESENCE
Scope of service
Perception
Company financials
SERVICE OFFERING
Services
Technology
Delivery models
Virtualization strategy
Differentiators
SERVICE STRATEGY
Competitive positioning
Partnerships
ENGAGEMENT TERMS
Implementation and deployment examples
Global 100 manufacturer
Fortune 300 engine manufacturer
Pricing models
Customers
APPENDIX
Author
Ovum Consulting
Disclaimer
TABLES
Table: Key findings
Table: HCL key end-user workplace services partnerships
Table: HCL's largest publicly announced contracts with a workplace services element
FIGURES
Figure: End-user workplace services customers by vertical

Note: Product cover images may vary from those shown

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