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Exploiting IT management-as-a-service
Ovum, Nov 2010, Pages: 24
Introduction
There is a definite business case for SaaS per se, and the benefits of SaaS adoption are equally applicable to the delivery of enterprise IT management capabilities. A critical benefit is aimed directly at the heart of the overstretched IT function; scarce IT resources can be redirected away from IT-internal systems to focus on the delivery of business-critical IT services.
Features and benefits
- Read about the case for SaaS-delivered IT management capabilities and the CIO’s view of SaaS-delivered capabilities.- Read how SaaS will change relationships. Service integration might be needed to manage multiple IT service suppliers.
Highlights
Ovum’s view on IT management is that it includes areas such as IT strategy development and execution; enterprise architecture; governance, risk, and compliance; IT service management (including IT financial management); project and portfolio management; IT asset management; and resource management (people management and sourcing strategy).Operational IT management within the data center is considered to be infrastructure management rather than IT management. Therefore Ovum’s definition of IT management-as-a-service is the delivery of capabilities to support these specific areas using SaaS delivery of IT management software.What Ovum doesn’t class as IT management-as-a-service is where IT services vendors provide remote infrastructure management (RIM) or applications management as part of an outsourcing agreement.
Your key questions answered
- Why is the SaaS-delivery model is gaining traction?- Why does SaaS adoption mean more than changing the technology or service delivery method?
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