Decision Manager: CRM

Ovum, October 2010

Introduction

Based on the comprehensive research conducted in our technology evaluation and comparison reports, this tool allows you to specify a weighting against a detailed list of CRM features, indicating how important support for those features is to your requirements. You can supply up to three additional products and up to 30 additional features of your own for comparison.

Features and benefits

- Provides insight into the comparative features of CRM solutions- Enables you to create an evaluation of CRM products tailored for your own organisation

Highlights

Detailed evaluation of the latest CRM products from Amdocs, Chordiant, Microsoft, Netsuite, Oracle, Pegasystems, RightNow, Sage, Salesforce, SAP, and SugarCRM

Your key questions answered

- Which CRM products will best meet the requirements of your organisation?- Which are the most important features to consider when selecting a CRM solution?

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