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Best Practices for Developing Wireless Policy
AOTMP, Dec 2010, Pages: 27
The backbone of an effective wireless mobility management program is corporate policy. Considering the mobile workforce has grown exponentially over the past several years, the mere presence of policy has never been greater. Furthermore, the number of Smart Devices and installed applications has also increased significantly, requiring that enterprises have formal policies in place to help secure their wireless environments. More organizations have a wireless policy in place compared to two years ago (78% in 2010 vs. 66% in 2008). This trend reflects that more enterprises are realizing the importance of policy and how it will help them to manage their wireless environments more efficiently and effectively.
Policy, at its core, consists of two elements. The first element is corporate policy. This outlines the organization’s specific approach and philosophy towards managing the wireless environment. The second element is the user policy. This contains the guidelines set forth by the organization in terms of the acceptable usage of wireless devices. It is important to make this distinction, as an effective policy strategy will consider both elements.
Enterprises should read this report in order to:
- Create and maintain a wireless policy
- Refine existing policy and related processes to meet the business needs of the rapidly evolving wireless mobility landscape
- Understand specific areas that should be addressed within policy
- Effectively align business objectives with policy content
- Understand the aspects of monitoring and enforcing policy compliance
- Compare and contrast existing policy with best practice outlines and examples
This publication also offers step-by-step best practice guidance to facilitate effective policy lifecycle management.
Key areas that are covered include:
- Establishing a cross-functional policy team
- Creating and maintaining effective policy
- Educating wireless users
- Monitoring and enforcing policy compliance
- Reviewing and updating policy content and processes
In addition, this publication provides an example policy which can be used as a starting point for the creation of initial policy or enhancement to existing policy.
This publication also addresses the relationship of policy to these 16 wireless mobility management activities:
- Sourcing & Procurement
- Invoice Processing
- Auditing
- Optimization
- Service Ordering
- Change Control
- Contract Management
- Asset/Inventory Management
- Service Inventory Management
- Policy & Governance
- Help Desk Management
- Mobile Device Management
- Mobile Application Management
- Risk Management
- Security
- Reporting & Analysis
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