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State of the Industry: Enterprise Views of the Telecom Expense Management & Wireless Mobility Management Industry

AOTMP, Oct 2010, Pages: 28


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State of the Industry Report evaluates enterprise views of the Telecom Expense Management (TEM) and Wireless Mobility Management (WMM) industry.

The 2010 report targets three core aspects of the industry:

- Industry Confidence Index
- Enterprise Satisfaction Ratings of Supplier
- Industry Trends & Analysis

State of the Industry Overview

The Telecom Expense Management (TEM) and Wireless Mobility Management (WMM) industry continues to evolve. With the recent downturn in the economy, enterprises have been forced to reduce costs and staff across the board, providing opportunities for enterprises to implement a TEM or WMM program to gain control over budget finances. Those enterprises who have implemented a formal program are able to reap the benefits of gaining visibility and control into their telecom and wireless environments and make critical business decisions to drive efficiency within their environments.

In order to assess the current state of the industry, AOTMP’s second annual State of the Industry Report measures enterprise confidence and satisfaction within the TEM and WMM industry. The report specifically addresses and answers three critical questions:

1. What are the critical trends within the industry today?
2. What is the level of enterprise confidence in the industry?
3. How satisfied are those who utilize a TEM and WMM Supplier?

These are all important questions for enterprises engaged in TEM and WMM activities, implementing a TEM and WMM program, or selecting a TEM or WMM Supplier. This report was also developed for (1) enterprises working to define and improve their programs (2) Suppliers and consultants providing technology and services for these programs and (3) other related parties, such as partners and investors, seeking to understand the current state of the industry from the enterprise perspective.


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