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UK's Department of Work and Pensions: The CTO's Perspective Product Image

UK's Department of Work and Pensions: The CTO's Perspective

  • Published: December 2010
  • Region: United Kingdom, Great Britain
  • 14 pages
  • Ovum

Introduction

Despite a continuous program of change and improvement, the DWP finds itself under increasing pressure to do more for less. Innovation and new technology can help its objectives but opportunities are limited by a number of constraints that the department operates within. Yet new ideas are taking shape at the DWP and these could make a difference to service delivery and costs in the future.

Features and benefits

- Understand some of the drivers of and barriers to adoption of technology at the DWP
- The technical challenges of delivering Universal Credit, the country's simplified welfare system
- The fight against benefit fraud and error and the department’s progress so far.

Highlights

- James Gardner, the chief technology officer at the Department of Work and Pensions, is in charge of innovation and architecture.

Your key questions answered

- What are the biggest drivers for change at the DWP?
- Co-production and the likelihood of its adoption at the DWP
- Measures taken against fraud and error to date
- The basic technology requirements of a simplified welfare system

SUMMARY
Catalyst
Ovum view
Key messages
THE GOVERNMENT'S BIGGEST DEPARTMENT FACES TOUGH CHALLENGES
A behemoth in more ways than one
Departmental challenges
Continuous change and improvement
INNOVATION CAN HAPPEN EVEN WHEN THE ODDS ARE STACKED AGAINST IT
The DWP CTO with a banker's vision
Cost savings through co-production
Making individuals custodians of their own personal data
Suppliers and innovation
SIMPLIFICATION OF THE BENEFIT SYSTEM IS ITSELF A COMPLEX TASK
IT in the context of a complex business
The fight against benefit fraud and errors
Universal Credit and universal link-up
RECOMMENDATIONS
Recommendations for enterprises
Identify opportunities for co-production
Get measuring
Stem losses
Recommendations for vendors
Opportunities for better risk management
Solutions that fit the culture
APPENDIX
Further reading
Methodology
Author
Ovum Consulting
Disclaimer

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