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IBM - IBM Tivoli Service Management Solutions
Ovum, Jan 2011, Pages: 18
Introduction
Corporate IT functions are being squeezed by a growing variety of business pressures and constraints, such as the enterprise-wide mandate to 'deliver more with less,' IT-specific drivers to demonstrate business value, and the need to maximize the availability of business-critical services. ITIL adoption and associated technology can help organizations to address these.
Features and benefits
- Closely aligned to the ITIL v3 best practice framework.
- Predictive problem resolution and automation capabilities can reduce support costs.
- The business service management (BSM) module provides business context to IT service delivery performance.
- The Maximo Asset Management product supports both IT and non-IT related assets for an enterprise-level approach.
- Powerful yet easy-to-use management dashboards and reporting with strong audit, governance, and accountability.
Highlights
- IBM Tivoli Service Management Solutions is applicable to organizations within all verticals and of all sizes.
- IBM added IBM Tivoli Live – service manager, with software-as-a-service (SaaS)-delivered ITSM capabilities, to its ITSM portfolio at the end of 2010.
- Both IBM Tivoli Live – service manager and IBM Tivoli's IT service management appliance are cost effective and easy-to-implement options for smaller organizations, or those wishing to start out on the journey toward effective ITSM
Your key questions answered
- IBM Tivoli Service Management Solutions should be considered by organizations seeking an enterprise-level ITSM-enabling tool.
- Both IBM Tivoli Live – service manager and IBM Tivoli's IT service management appliance are appropriate for smaller organisations.
- IBM’s Maximo Asset Management is suitable for organizations seeking capabilities around converged enterprise and IT asset management.
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