|
|
 |
|
Viewing report
|
|
|
|
State of the Global Finance and Accounting Outsourcing Industry 2010
The Black Book of Outsourcing, Dec 2010, Pages: 105
The global outsourced finance and accounting (F&A) market was valued at $21.6bn in 2009. This report combines primary research on customer satisfaction with assessments of market activity to present a multidimensional view of the global outsourced F&A business process outsourcing market.
Features and benefits
- Results of the world's largest primary research project on customer satisfaction with outsourced F&A service provision.
Highlights
- This report finds that most users of outsourced services are satisfied with the service delivered by outsourcing vendors. The providers receiving the highest rankings in the 2010 Black Book of Outsourcing survey tended to be the larger global outsourcing firms.
- The manufacturing sector has long dominated the F&A BPO (FAO) industry. However, the public sector and energy and utilities sector are expected to show an increase in F&A activity during 2010 and 2011.
Your key questions answered
- Which outsourced F&A service providers provide the highest levels of customer satisfaction?
- Which factors do clients consider most important when assessing satisfaction with outsourced F&A service delivery?
Product samples
A sample for this product is available. Please Login/Register to download this sample.
|
|
|
|
