Be a Star Facilitator or Presenter of Training: A Performance Support Handbook
HRD Press, June 2006, Pages: 76
This book is a treasure trove of information for those who facilitate or present training and want to become “stars.” Learn how to unleash the very powerful experience of learning for each participant in the room.
Designed to simplify the preparation process, the guide is organized into two sections focused on the two “hats” you must wear to be successful. You’ll learn how to be a good presenter who delivers information, informs and tells. You’ll also learn how to be a good teacher/coach who motivates, guides, gives performance feedback and facilitates action.
The author’s unique SERT model walks you step-by-step through the preparation process via a series of interactive worksheets covering how to:
- Set up using storytelling, handouts of instructions, and assignment of roles to prepare participants to learn
- Execute by conducting the session using media and/or props and managing the group process
- Reflect/debrief by using journaling, large-group sharing and a flip chart gallery
- Transition through the use of recaps, previews and other techniques for moving smoothly to the next segment of instruction
The 23 performance-support tools include checklists, tip sheets and self-instruments to not only improve your skills as a presenter and teacher/coach, but to transform you into a star.
Please note: Hard copies are not available for sale for our clients based in Europe
Introduction
Unit 1: Your Role as a Facilitator: Wearing Two “Hats”
The Presenter “Hat”
The Teacher/Coach “Hat”
Symptoms of a Training Session in Trouble
How many symptoms do you recognize?
Unit 2: Wearing the Presenter “Hat”
Who’s your favorite presenter or speaker?
What presentation techniques do you use?
Action Learning
Unit 3: Wearing the Teacher/Coach “Hat”
Self-Awareness
Instructions for Completing the Assessment
So what is your score?
Success Key #1: Rapport
Success Key #2: Effective Communication
Success Key #3: Coaching
Success Key #4: Interactivity
Success Key #5: Preparation
The SERT Model
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