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101 Ways to Build a Better Relationship with Your Customers
HRD Press, Jan 2007, Pages: 166
Avoid common mistakes made with customers and increase your chance of business survival
Building better customer relationships is not just something that would be nice to do - it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customers - starting with the next contact you make.
The 101 ways in this book are all about people and how they react or respond to others. Most of the ways deal with common courtesies that anyone would appreciate - for example, keep the customer in the communications loop, don't put customers on hold, be accessible to the customer and do what you say you will. All of the ways boil down to good, common sense.
The 101 ways are organized into six sections:
- Customer Expectations
- Problem-solving Together
- Communicating with Customers
- Understanding the Customer
- Supporting Your Customer
- Achieving Results
Each of the 101 ways comes with a brief exercise designed to help you teach and reinforce the learning points presented.
Use this book to develop training programs to deal with difficult situations, solve problems with your customers, create more effective customer service strategies and help reach your sales and marketing goals.
The suggestions can be applied in any business and in any industry - all you need is the willingness to put for the extra effort and attention required to meet the many, important requirements of your customers.
Please note: Hard copies are not available for sale for clients based in Europe
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