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Business Process Management: Alternative Views
Cutter Consortium, May 2010
This Cutter IT Journal special issue argues that business process management (BPM) is not just about swim lane charts; it is also about managing unpredictable processes, frequently changing rules, collective knowledge, and convergence with SOA. This issue reveals why BPM is a broad enterprise-level discipline worthy of executive attention.
Articles in this issue include:
Introduction: BPM's Place in the Enterprise by Claude Baudoin.
BPM: It's About Managing Change by David Wright. Discover a four-layer model (processes, services, rules, data) that allows business rules to assume a prominent place, and learn how business rule management becomes an instrument of change management.
Transformation in an Enterprise: A Case Study by Tushar K. Hazra and Robert J. Pillar. Learn how the 'coalition' of BPM, enterprise architecture, and service-oriented architecture can achieve more than the sum of its parts, and review the case study of a financial institution's transformation efforts to demonstrate this point.
Case Management: Automation of Ad Hoc Processes by Fred Cummins and Henk de Man. Discuss the benefits of a structured 'case file' and consider tools to record the events and decisions made along the way.
Exploring the Synergy Between Business Process Management and Personal Knowledge Management by Ricky Cheong and Eric Tsui. Gain an introduction to 'personal knowledge management,' meaning the ways in which individuals gather and organize information, internalize the knowledge to create 'wisdom' that guides them in their subsequent actions, and share the knowledge with others.
Reading the Same Score by Mike Gammage. Hear an argument for collaborative, community-based ownership of processes, and receive an illustration of how a process mapping effort in J.P. Morgan's IT group allowed the consolidation of 48 service delivery tools into four.
Benefit from the opportunities that BPM presents to your organization.
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