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Mobilizing for a (Mostly) Mobile Future
Cutter Consortium, March 2010
People born in the last two decades have grown up with electronic devices in their hands. Their patterns of device use, thought, and behavior are different from those of previous generations. As they become customers and employees, they expect to be able to interact with people and organizations using the devices and interfaces with which they are familiar. Meanwhile, executives, managers, operational staff, and customers from earlier generations will expect to keep using older technologies. Enormous challenges to organizations arise from the transition from wired to wireless, the diversity of apparatus and their patterns of use, the ongoing technological change, the rapid adaptation and convergence, and the security risks that accompany the mobile, wireless world. Those challenges are compounded by the need to support older generations of users and their modes of interaction.
This Executive Report by Roger Clarke explores these challenges and the implications they have on business processes, security, authentication, and architectures.
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