The future of IT-based offshoring: India's changing role
- Published: September 2008
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Companies are moving not only back-office functions like IT and administrative processes outside their national borders; they're also offshoring product development and other innovation job functions that affect corporate strategy and demand involvement of the C-suite. Offshoring Reaches the C-Suite distills findings and interpretations from the 2007/2008 Offshoring Research Network (ORN) survey.
Offshoring practices have evolved at a rapid pace, and 2008 was no different.
For many corporations, offshoring has become a major strategic concern of top management. There has been a dramatic increase in the number of companies that responded positively to the question: “Has your company adopted a corporate-wide strategy for guiding offshoring and outsourcing decisions at the business unit and function level?” In the 2007/2008 survey, 53 percent of responding companies claimed to have a corporate strategy in place, up from 22 percent in 2005. Companies that have implemented a corporate-wide strategy have often achieved significantly better performance in terms of savings, meeting target service levels, improving relations with providers, overcoming internal resistance,
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- Executive Summary
- Structure and Demographics
- Offshoring Finally Has the Attention of the C-Suite
- The Globalization of Innovation Marches Forward: Ignore It at Your Peril
- Service Providers Are Adapting Their Offerings to Meet New Demands
- Small and Medium Businesses Are Increasingly Outsourcing Processes
- The Changing Constellation of Service Delivery Models
- Building Global Transformational Capabilities
- Table 2: Key Best Practice Capabilities for Supporting Corporate Offshoring Strategy
- About This Report
- About the Authors
- Acknowledgments
- About the Offshoring Research Network (ORN)
| Format | Properties | |
|---|---|---|
| Electronic (PDF) | The report will be emailed to you. The report is sent in PDF format. | This is a single user license, allowing one specific user access to the product. |