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Managing the Outsourcing Lifecycle: 56 Key Activities for Success
Cutter Consortium, Dec 2009, Pages: 70
Outsourcing initiatives unleash powerful forces of organizational self-interest that can spell doom for the inexperienced outsourcing manager. Research has helped increase success rates; however, with mixed success has come mixed advice. The implications for management is that if sound choices are made, they will help deliver the promised benefits of outsourcing. To achieve this success, outsourcing must be viewed as a strategy with a lifecycle rather than a one-off transaction.
The new report Managing the Outsourcing Lifecycle: 56 Key Activities for Success by Sara Cullen introduces an outsourcing lifecycle framework that defines a sequence of 56 key activities, or action items, grouped into 9 building blocks within 4 phases. This report brings together the information your firm needs to achieve vast improvements in the way it creates and deploys its outsourcing initiatives.
With this report, you'll bypass painstakingly long learning curves by accessing existing knowledge about outsourcing management. You'll draw on lessons learned from 107 outsourcing examples from around the globe, and you'll have access to 12 figures and 13 tables that illustrate the complete lifecycle framework, providing the most thorough description of the outsourcing process in literature to date.
The Outsourcing Lifecycle: Phases and Building Blocks
This report will help you:
- Arm your decision makers with the requisite lifecycle knowledge
- Identify and profile areas where your firm can achieve the sought-after benefits of outsourcing
- Draft your contract management strategy
- Decide your rollout approach (big bang, phased, or piecemeal)
- Discover the value of the service-level agreement schedule in the contract and the need to develop key performance indicators
- Continue managing the outsourcing lifecycle far beyond the 'negotiate' phase
- Choose the best value for money supplier
- Shorten the length of actual time you spend negotiating the contract
- Help your staff come to terms with the real impact of the outsourcing arrangement
- Reduce the FUD (fear, uncertainty, and doubt) factor for employees transferring to the supplier
Plus, you'll take an in-depth look at 7 outsourcing case studies and the journeys they took:
1. Find out why an Australian-headquartered manufacturer of packing products terminated its outsourcing relationship two years into its five-year agreement.
2. Review the outsourcing-related decisions that led to the CIO's termination at a government-owned business enterprise.
3. Consider how the key lesson learned during the outsourcing process at one company involved people and lifecycle management.
4. Learn why a six-year contract for the installation and support of 40,000 notebooks for a government service organization achieved everything it set out to do - except facilitating user efficacy.
5. Discover how a large state department organization effectively created its own benchmarking database of market rates for a substantial number of suppliers.
6. Hear what happened when a health industry organization moved from a best of breed to a large-scope, sole-supplier configuration.
7. Explore the result of one company's decision to pursue the short-term goal of getting cash for its data center by selling its resources and contracting them back in a five-year agreement.
Make sure your organization receives the outsourcing services it requires at a realistic price.
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