2011 Global Wholesale Carrier Report Card
Atlantic-ACM, January 2011
This latest annual study of the global wholesale industry, the 2011 Global Wholesale Carrier Report Card, offers insight into wholesale carriers through ratings by their customers. Wholesale providers gain understandings of their market position with respect to areas such as sales reps, billing, provisioning, network, customer service and pricing. Resellers will gain access to carrier profiles detailing their product offerings as well as individual providers' strengths and weaknesses.
Valuable analyses of market drivers, statistics and other key data is included in the study.
WHO NEEDS THIS REPORT:
- International Providers
- Wholesale Providers
- Competitive Telecom Service Providers
- Financial Analysts
- Investment Bankers
- Wholesale Buyers
- Wireless Telephone Companies
- Internet Service Providers
- Consultants
- Investors
WHY YOU NEED THIS DATA:
- Back Your Market Entry or Investment Strategy
- Support Product Development Plans
- Identify Investment Opportunities
- Pursue Market Growth Areas
- Develop an Understanding of the Wholesale Space and its Players
- Study the Competition and Specific Competitors
- Present Investors with Hard Industry Facts
- Gain Invaluable Data on Customer and Partner Preferences
1. Overview and Methodology
2. Executive Summary
3. Trends and Influences Driving the Market
i. Questioning the Economy
ii. Commoditizing Voice
iii. Demanding End-Users
iv. Emerging Markets
v. Addressing Buyer Need
4. International Telecom Sizing
i. Global Mobile Subscribers
ii. US Originated International Long Distance Switched
Table of ContentsTable of Contents
Revenue and Share
iii. Investment Commitments with Private Participation: By Region
5. Respondent Characteristics and Expectations
i. Geographic Origin
ii. Respondent Presence and Influence
iii. Respondent Business Size
iv. International Transport Spend by Line Speed
v. International Transport Spend by PoP
vi. Product Growth Expectations
vii. IPX Time Frame Migration and Impact
viii. Drivers of Purchase
6. Customer Ratings Summary and Analysis
i. Customer Experience Touch Points and Product Definitions
ii. Response Distribution
iii. Total Customer Experience Touch Points Leaders
iv. 2009, 2010, & 2011 Ratings by Customer Experience
Touch Point and Product
v. Ratings by Respondent Characteristics
7. Carrier Ratings: Global Customer Experience
Touch Points
i. Global Brand
ii. Global Sales Reps
iii. Global Provisioning
iv. Global Network
v. Global Billing
vi. Global Customer Service
8. Carrier Ratings: Global Products
i. Global Voice Products
ii. Global Data Products
9. Carrier Case Studies
i. Arbinet 101 x. IDT
ii. AT&T 104 xi. KDDI Global
iii. Belgacom ICS
xii. Level 3
iv. BT
xiii. Orange
v. C&W Worldwide
xiv. Sprint
vi. COLT
xv. TATA
vii. Deutsche Telekom
xvi. Telecom Italia Sparkle
viii.Global Crossing
xvii. Telefónica
ix. iBasis
xviii.Verizon
10. Conclusions
Glossary
- Arbinet 101 x. IDT
- AT&T 104 xi. KDDI Global
- Belgacom ICS
- Level 3
- BT
- Orange
- C&W Worldwide
- Sprint
- COLT
- TATA
- Deutsche Telekom
- Telecom Italia Sparkle
- Global Crossing
- Telefónica
- iBasis
- Verizon
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