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The Adaptable Insurer: Oxymoron or Opportunity?

Ovum, Jan 2011, Pages: 18


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Introduction

It is too easy for insurers to fall into the trap of thinking the answer to competitive success lies in becoming more informed. Being informed is necessary but not sufficient. The answer to the pressures insurers face now and in the future centers on insurers becoming adaptable very quickly.

Features and benefits

- We discuss how insurers are planning to allocate their IT investments to business intelligence (BI) in 2010/11.
- We discuss specific examples of how insurers are using BI solutions from four specific technology vendors.
- We discuss how major insurance business functions provide a palette of BI possibilities.

Highlights

- Adaptability is about being open to risk, failure, and questioning the external environment and internal operational initiatives. Adaptability is learning and quickly responding. Therefore adaptability is about being informed, but also requires cultural acceptance of risk and organizational flexibility.

Your key questions answered

- Why is adaptability a critical competency in the digital marketplace?
- What are the three key questions insurers must be able to answer about adaptability?
- Which BI capabilities can be used to better manage longitudinal questions - what has happened, what is happening , and what will happen in the future?



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