ASG - Enterprise Automation Management Suite for IT Service Management

Ovum, February 2011, Pages: 18

Introduction

In partnering with PS'Soft, ASG has created an ITIL-aligned ITSM solution that addresses the corporate need for technology to support service desk and ITIL processes. Designed for enterprise-level deployments, ASG’s ITSM solution can help organizations improve their service desk effectiveness, increase user productivity and satisfaction, and optimize IT efficiency.

Features and benefits

- A multi-product solution that addresses the core requirements of ITIL v3. Builds on the strengths of ASG-metaCMDB.
- Leverages asset lifecycle management solutions from PS’Soft.
- Benefits from ASG’s BSM-based dashboards.
- Path to Optimization is a phased approach to increasing IT organization maturity.
- ASG unveiled off-premise delivery options during 2010.

Highlights

- EAMS provides capabilities to proactively detect, manage, and resolve incidents across complex IT infrastructures in the context of the service levels necessary for optimal IT performance.
- Designed for enterprise-level deployments, ASG’s ITSM solution has the potential to enable organizations to improve their service desk effectiveness, increase user productivity and satisfaction, and optimize IT efficiency.

Your key questions answered

- EAMS for IT Service Management is a vertical-agnostic offering that is appropriate for organizations across a wide range of industry sectors.
- The product should be considered by any large organization looking to introduce ITSM processes and/or supporting technology.
- EAMS for IT Service Management is not suitable for SMEs.
- ASG's wider portfolio of IT management solutions is applicable to enterprise-level organizations seeking an integrated single-supplier approach to ITM

Customers who bought this item also bought

• ITIL Foundation Exam Study Guide
• eLEARNING - Global Strategic Business Report
• Distance Learning - Global Outlook
• U.S. DoD Information Technology Enterprise Networks
• Aerospace and Defense Industry - Global Strategic Business Report
• Document and Records Management (DRM) In The Public Sector
• U.S. Government Vertical Communication Service and Solution Markets
• The Taming of the Slew of Content (Strategic Focus)
• U.S. PLM Markets for Life Sciences
• 2009 Top US Federal Government Information Technology Outsourcing Vendors, Black Book Survey 2009 Results