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CA Technologies - CA Service Management Solutions r12
Ovum, Feb 2011, Pages: 16
Introduction
CA Technologies Service Management portfolio of software solutions has the potential to position IT as a true business enabler, rather than merely a support center, and CA Technologies should be on the shortlist of potential ITSM solution providers for any medium-to-large organization seeking to introduce ITSM-enabling technology, adopt ITIL best-practice processes, or complement existing tools.
Features and benefits
- Aligned with the ITIL v3 Service Lifecycle concept and processes, it is functionally rich with cross-process integration and an easy-to-use interface
- Strong set of automation capabilities. With enhanced service level management capabilities across enterprise and cloud environments.
- Integrated workflow and identity management across all products.
- Highly scalable with strong third-party product integration capabilities.
- Collaborative enduser self-service capability to help reduce the number of support tickets by bringing together people and knowledge to solve problems
Highlights
- CA Technologies Service Management solutions are suitable for larger small and medium-sized enterprises (SMEs) upwards, across all industry verticals and around the world.
- CA Technologies automation and collaborative self-service capabilities differentiate its Service Management solution within the wider ITSM software marketplace.
- CA Technologies 2010 acquisition of Oblicore has strengthened its ability to set, measure, and optimize service levels to meet business expectations across enterprise and cloud environments.
Your key questions answered
- CA Service Management solutions should be considered for any medium-to-large organization looking to introduce ITSM processes and/or supporting tech.
- CA Service Management solutions is a vertical-agnostic offering that is appropriate for organizations across a wide range of industry sectors.
- Any organization with an extensive array of critical services, or service providers, would do well to evaluate CA Oblicore Guarantee.
- CA Service Desk Manager On-Demand can remove the burden of providing and supporting an IT-focused support solution internally.
- CA Service Desk Manager On-Demand is also appropriate for smaller organizations and those starting out on the journey of ITIL adoption.
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