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State of the Outsourcing Industry in the Americas
The Black Book of Outsourcing, Jan 2011, Pages: 151
The IT and business process outsourcing (BPO) market in the Americas was worth $260bn in 2009. Outsourcing activity in the Americas picked up in 2010, following a major slump in 2009. Contract activity in the market saw an increase in terms of the number of large (>$100m, $1bn) deals.
Features and benefits
- Results of the world's largest primary research project on customer satisfaction with outsourced service provision in the Americas.
- Analysis of activity by country, industry and service type in the regional outsourcing market.
Highlights
This report finds that most users of outsourced services are satisfied with the service delivered by outsourcing vendors. The providers receiving the highest rankings in the 2010 Black Book of Outsourcing survey tended to be small companies in the wider context of the global outsourcing market.
Your key questions answered
- Which outsourced service providers provide the highest levels of customer satisfaction in the Americas?
- Which factors do clients consider most important when assessing satisfaction with outsourced service delivery?
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