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2010 Leading Providers of Knowledge Process Outsourcing
The Black Book of Outsourcing, Jan 2011, Pages: 85
The global knowledge process outsourcing (KPO) market activity picked up in 2010 following a slump in the overall outsourcing market in 2008 and 2009. The contract activity in the market has shown an increase in terms of the number of contracts and an increase in complexity of work outsourced.
Features and benefits
- Results of the world's largest primary research project on customer satisfaction with KPO service provision.
- Analysis of activity by region and industry in the global KPO market.
Highlights
This report combines primary research on customer satisfaction with assessments of market activity to present a multifaceted view of the KPO industry today.
Your key questions answered
- Which KPO service providers provide the highest levels of customer satisfaction?
- Which factors do clients consider most important when assessing satisfaction with KPO service delivery?
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