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2010 Leading Providers of Legal Process Outsourcing
The Black Book of Outsourcing, Jan 2011, Pages: 72
The global legal process outsourcing (LPO) market was worth $400m in 2010 and is expected to be worth $2.4bn by 2012. This report combines primary research on customer satisfaction with assessments of market activity to present a multifaceted view of the outsourcing industry today.
Features and benefits
- Results of the world's largest primary research project on customer satisfaction with outsourced service provision.
- Analysis of activity by region, industry and service type in the global outsourcing market.
Highlights
This report finds that most users of LPO services are satisfied with the service delivered by outsourcing vendors. The scope of growth in the LPO industry has attracted the attention of many BPO and KPO providers, which are following an inorganic growth model to establish themselves in the LPO landscape.
Your key questions answered
- Which LPO service providers provide the highest levels of customer satisfaction?
- What factors do clients consider most important to LPO service delivery?
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