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Implementing Shared Services in the Public Sector
Ovum, Feb 2011, Pages: 15
Introduction
The age of austerity is driving a move toward shared services in the public sector. However, changing to shared services can take more time and money than expected and is not a short-term fix for budget cuts.
Features and benefits
- This brief examines the concept of shared services against the structure of the public sector to find where it fits best.
- Mapping out the direction of flow of work and collaboration between partners can help agencies choose the right set of services for sharing.
Highlights
Governance is key to success during the implementation of shared services as well as for its operation.
Your key questions answered
- Is shared services a natural match to requirements in a partnership of peers?
- How does technology come into a shared services model?
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