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Chatter vs. SharePoint: it’s a question of people or process
Longhaus, Dec 2010, Pages: 9
A Briefing Note providing a comparison of Chatter 2 and Sharepoint 2010 in the context of local organisational needs.
In June 2010 Chatter officially hit the market. At the time it was dubbed by Salesforce.com as the next generation of enterprise collaboration platform. Three months later, the SaaS and cloud platform company announced that its upgrade, Chatter 2, would be offered to an existing base of over 20,000 customers which includes approximately 7500 accounts in the Asia Pacific region. As expected, Chatter 2 included more social functionality than its early release, including allowing users to ‚Like? and ''Follow'' comments, files, and various other updates within the platform.
Chatter 2 emerged amidst a growing movement amongst technology solution providers that are seeking to mature a set of enterprise collaboration tools that operate with Facebook and Twitter-like functionality intended to better connect people and utilise well-penetrated web 2.0 user experiences. This approach is in opposition to more process-centric traditional platforms such as SharePoint. While the two approaches overlap in some functionality, they are fundamentally different in product philosophy.
Longhaus believe it is essential for organisations to better understand the differences between the two approaches before deciding which one better fits its organisational context. To that end, Longhaus undertook an analysis of organisational requirements for various collaboration practices including a comparison between Chatter 2 and SharePoint 2010. Amongst the observations, the results of this short study indicated that the continuing propensity for organisational process over emerging social communication in the coming 12-months will continue to position SharePoint and its process-centric approach towards collaboration as the first choice for organisations with existing process-oriented work practices.
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