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Benchmarking Asset and Service Inventory Management
AOTMP, March 2011, Pages: 33
For IT and telecom managers, a valid and accurate inventory of assets and services can be one of the most valuable tools in their management arsenal. An inventory provides detailed visibility into the telecom environment to help enterprises make critical business decisions. Furthermore, benchmarks identify many financial and operational benefits to maintaining a valid and accurate inventory of fixed and mobile telecom assets and services, including a 400% increase in savings generated through audit and optimization activities. Many organizations, however, struggle with developing and maintaining an accurate telecom inventory. The process requires resources and expertise, as well as checks and balances and an effective workflow, in order to be successful. This report offers unique benchmarks and perspectives into developing and maintaining an accurate inventory of fixed and mobile assets and services.
Executive Summary
For IT and telecom managers, a valid and accurate inventory of assets and services can be one of the most valuable tools in their management arsenal. An inventory provides detailed visibility into the telecom environment to help enterprises make critical business decisions. In essence, an inventory helps organizations answer the following critical questions, among others:
- What telecom assets and services do we have (and with whom)?
- Where are they located?
- How much are we spending (and with whom)?
- Who in the company has the assets?
- Who in the company is consuming the services?
In comparison to those without an inventory, enterprises that maintain a validated inventory:
- Generate 400% more in audit savings
- Generate 400% more in optimization savings
- Generate 300% more in contract negotiation savings
Benefits specific to wireless assets and services maintained in a validated inventory include:
- 35-50% reduction in FTEs required for service ordering
- 25% reduction of voice and data service plan cost per user
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